Frequently Asked Questions

The Info You’re After

Can I return my order?

No, I don't except returns/exchanges. However, if there is an issue with your item, please reach out and I will do what I can to make it right.

Does hemp seed oil have CBD or THC? Will it get me high?

No. Cannabis (often referred to as marijuana) and hemp are two varieties of the same plant species, Cannabis sativa. Since they share the same species name, they’re often lumped into one big family. Hemp seed oil is extracted from the seeds of the hemp plant, which is a variety of the cannabis sativa plant.

Does the soap have lye in it? Won't it harm me?

This is a question I hear often after people read the ingredient list.
While lye (Sodium Hydroxide) by itself can be dangerous, when it is properly used in soap it is 100% safe! Infact, we wouldn't have soap without it!
When you mix lye together with the various oils/butters a reaction occurs called Saponification which results in soap.
Saponification is the process in which triglycerides (oils) are combined with a strong base (lye) to form fatty acid salts during the soap-making process.
Once the soap has gone through this process there is no lye left in the soap.
Think of it like this, when you bake a cake you use raw eggs (potentialy harmful if eaten raw). But after mixing all the ingredients and baking in the oven, you have cake! Something completely safe to eat!

What are the soaps made out of?

Please see the ingredients list on each items page as some ingredients do vary slightly.

What is Melt & Pour Soap? Why is it in the Cold Process Soap?

We use Melt & Pour Soap to add some decorations on/in the soap bars.
Melt and pour soap is a ready-made soap base composed of fatty acids, glycerin, and other natural ingredients. The base is produced through the “saponification” process, which involves mixing fats and an alkali (such as lye). The resulting substance is allowed to cure for up to four weeks before it's ready for use. Once it's ready it can be melted and molded to make cute decorations! Once the Melt & Pour soap is cool it's ready to go! No need to wait 24+ hours to unmold.

What colorants do you use?

Mica is the main colorant used. Due to the controversy surrounding mica, I use only synthetic micas created in a lab. We also use activated charcoal.

What types of fragrance do you use?

While some soap does have essential oils, most are scented with fragrance oil. I choose to scent my soap with fragrance oil because essential oils have a harder time surviving the saponification process and I want to make sure they still smell great by the time they make it to you. That being said, I love using essential oils in other products like my lotion and scrubs!

All the fragrances are skin-safe, purchased from reputable vendors and are paraben free. I also follow all guidelines to make sure that the fragrance amounts used are safe.

Why do your soaps seem more expensive?

I have chosen to use several luxury ingredients in my soap to make a more luxurious and less drying bar. My soap has a very creamy lather, that I find works great for shaving legs and underarms as well as get you clean!

These luxury ingredients include:

Hemp Seed Oil- rich in unsaturated fats, such as linoleic acid, γ-linolenic acid, and α-linolenic acid. Natural hemp seed oil is an amazing source of fatty acids. They help keep the skin hydrated all day long.

Shea Butter-Shea butter is an emollient. As an emollient, shea butter helps trap moisture in the skin. It also contains linoleic acid, which has hydration boosting properties.

Avacado Oil-loaded with vitamins like B1, B2, and A. Avocado oil feels silky and moisturizing on the skin.

Coconut Milk Powder-used for it softening and moisturizing properties, coconut milk powder keeps the skin hydrated. It's also packed with nutrients like potassium, folate, and vitamins C, E, and B.

**Soapernova LLC makes no claim that any of these ingredients will do anything other than clean you.**

Do I need to worry about my bath bomb staining?

While I have several testers to insure my products perform the way I want them to, and follow usage rates provided by my suppliers, along with formulating my bath bombs to not stain, sadly I can't foresee all possible outcomes.

If you do experieance any staining I suggest the following:

Skin Stains:

Exfoliating: You can use a pair of exfoliating gloves or granular soap, or exfoliating scrub to wash your skin.
Makeup Remover: Makeup removers help dissolve the ingredients in bath bombs. Apply a few drops of the makeup remover, gently scrub the stained area, and clean it off with warm water.
Showering: Shower immediately after you are done with your bath bomb soaks is a sure way to prevent it from coloring your skin.
Break Up the Bath Bomb: If your tub is smaller or the bath bomb is larger feel free to break it up and get more than one bath out of a bath bomb!

Tub Stains:

Ensure you fill your tub with water before putting it in. This way, the bath bombs can dissolve without staining your tub.
Clean your tub after every use.
Baking Soda & Vinegar- Using baking soda to clean your bathtub helps remove stains, regardless of your type of bathtub. To effectively do this, dampen your tub with hot water, and sprinkle baking soda all over your tub. Pour distilled vinegar solution into the tub, and leave the cleaning solution for 20 minutes. Proceed to wash it away with a sponge and rinse it out with warm water.
Bathroom Cleaners-Using a bathroom cleaner of your choice can help wash away the excess chemicals in your bath bomb, especially if done immediately after you take a bath. But be sure the cleaner isn't too harsh to avoid stripping your tub of its non-porous coating.